Return Policy

This Return Policy outlines the terms and procedures for returns, refunds, and exchanges of our products, designed to provide you with transparent, fair, and convenient return services. We are committed to ensuring your satisfaction with our products and services, and we strive to make the return process simple and efficient, in line with the high-end and professional tone of our website.

Return Eligibility

We offer a hassle-free return policy for all products purchased on our website. You may apply for a return within the eligible return period, provided that the product meets the following conditions: the product is in its original condition, unused, unopened, and in the original packaging; all tags, labels, and accessories are intact; and the product is not damaged, altered, or contaminated.
The eligible return period is 60 days from the date you receive your order. Returns requested after this period will not be accepted, unless there are special circumstances approved by our customer service team.

Return Process

To initiate a return, please contact us through the Contact Us page on our website. You will need to provide your order number, contact information, and a detailed description of the reason for the return (e.g., product dissatisfaction, wrong product, or product defect). Our customer service team will review your request and provide you with a return authorization (RA) number and detailed return instructions, including the return shipping address.
Once you receive the RA number, please package the product securely in its original packaging, attach the RA number to the outside of the package, and ship the product back to us according to the provided instructions. Please note that you are responsible for ensuring the product is properly packaged to avoid damage during return shipping. We recommend using a trackable shipping method to monitor the return package.

Refund Processing

After we receive and inspect the returned product, we will confirm whether it meets the return eligibility requirements. If the return is approved, we will process the refund within 5-10 days. The refund will be issued in the same payment method you used for the original purchase, and the amount refunded will be the full purchase price of the product (excluding any original shipping costs, if applicable—though we offer global free shipping, so no shipping costs will be deducted from your refund).
The time it takes for the refund to appear in your account may vary depending on your payment provider. We will send you a refund confirmation email once the refund has been processed, notifying you of the refund amount and expected time frame for the funds to be credited to your account.

Return Exceptions

Certain products may not be eligible for return, including products that have been used, opened, damaged, or altered by the customer; products without original packaging, tags, or accessories; and products that are personalized or custom-made (if applicable). In addition, we will not accept returns for products that are expired, contaminated, or damaged due to improper use or storage.
If a returned product does not meet the return eligibility requirements, we reserve the right to reject the return and may ship the product back to you at your own expense. We will notify you if your return is rejected and provide the reason for the rejection.

Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect (e.g., wrong product, wrong shade), please contact us through the Contact Us page immediately upon receipt. We will arrange for a free return and either send you a replacement product or process a full refund, at your discretion. Please provide photos or other evidence of the damage, defect, or error to help us resolve the issue promptly.

Return Shipping

For eligible returns (e.g., damaged, defective, or incorrect products), we will cover the return shipping costs. We will provide you with a prepaid shipping label or reimburse you for the return shipping costs upon receipt of the returned package. For returns due to customer dissatisfaction (e.g., change of mind), the customer is responsible for the return shipping costs, unless otherwise specified by our customer service team.

Updates to This Policy

We may update this Return Policy from time to time to reflect changes in our return standards, industry practices, or applicable laws. When we make updates, we will revise the effective date of this Policy and post the new version on our website. We encourage you to review this Policy periodically to stay informed about our return terms and procedures.

Contact Us for Return Inquiries

If you have any questions, concerns, or inquiries regarding returns, refunds, or exchanges, please contact us through the Contact Us page on our website. Our customer service team will respond to your inquiry in a timely manner and assist you with the return process.

 

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